From where I can get SIM?

By visiting Jazz Outlets:

Requirements:

  • Pakistani Citizen: Presence of Original customer for biometric verification through fingerprint
  • Foreigner: Your original passport would be required with a valid visa
  • Overseas Pakistani: A copy of your NICOP would be required
  • Afghani Citizen: Original Afghan card issued by NADRA is required along with your presence for biometric verification through fingerprint.

Charges:

  • Basic Price: Starting from Rs.350 (For Prepaid/Postpaid)
  • Choose your Number: Charges would be as per number category

Time Required for SIM activation:

  • Immediately after successful biometric verification

Online Sim Order:

If you are an existing Jazz customer, order Jazz SIM online via:

  • Jazz World App
  • Dial *5299#

From where I can get SIM?

By visiting Jazz Outlets:

  • Franchise Centers
  • Experience Centers

Requirements:

  • • eSIM will be issued to New & Existing Jazz Customer

Charges:

  • eSIM charges for new number are Rs.5,000
  • eSIM charges for existing number are Rs. 2,000

Time Required for getting eSIM:

  • eSIM will be activated immediately after successful biometric verification

Online eSim Order:

If you are an existing Jazz customer, order eSIM online by:

  • Dialing *5299#

From where I can get my SIM replaced?

By visiting Jazz Outlets:

Requirements:

  • Presence of Original customer for biometric verification through fingerprint

Charges:

  • Rs.300 (For Prepaid/Postpaid)

Time Required for SIM replacement:

  • Immediate Sim Replacement and activation after successful biometric verification

From where can I find location of nearest Franchise/Retailer:

You can locate nearest Franchise/Retailer by:

Requirements:

  • SMS will be sent to 7089 from Jazz Number

Charges:

  • Sending Blank SMS to 7089 is Free of Cost

Time required for finding nearest Franchise/Retailer:

  • Nearest Franchise Or Retailer address will be received via SMS within 15 minutes of sending Blank SMS to 7089

From where can I convert my number which is on my CNIC from Prepaid to Postpaid ?

By visiting Jazz Outlets:

  • Retailers Shop
  • Franchise Centers
  • Experience Centers

Requirements:

  • Number should be in active status
  • Number will be converted to postpaid on same (existing) SIM
  • Visit our nearest Jazz Experience Center/ franchise with your CNIC
  • Presence of original customer for biometric verification through fingerprint

Charges:

  • Free of Cost

Time Required:

  • Immediate conversion from Prepaid to Postpaid along with your presence for biometric verification through fingerprint

From where can I convert my number which is on my CNIC from Postpaid to Prepaid ?

By visiting Jazz Outlets:

  • Franchise Centers
  • Experience Centers

Requirements:

  • Number should be active & in use in last 90 days on postpaid status
  • One-time charges for conversion are Rs.200
  • Number will be converted to prepaid on same (existing) Sim
  • Visit our nearest Jazz Experience Center / franchise with your CNIC
  • Presence of original customer for biometric verification through fingerprint
  • Postpaid Bill needs to be clear with no outstanding amount pending.
  • A deposit would be required as per the package plan selected by you. Minimum amount to be deposited is Rs.1000.

Charges:

  • Charges to convert Postpaid number to Prepaid are Rs.200

Time Required:

  • Immediate conversion from Postpaid to Prepaid along with your presence for biometric verification through fingerprint

From where can I convert/Port In my number from any other network to Jazz?

By visiting Jazz Outlets:

Requirements:

  • Number should be in active status
  • 60 days have passed after activation or change of ownership at current network
  • Visit our nearest Jazz Experience Center / franchise with your CNIC & biometric verification is required.

Charges:

  • Prepaid: Rs.300
  • Postpaid conversion from Other network to Jazz will be charged as per deposit

Time Required:

  • 4 Working Days

From where can I check Prepaid Account Balance?

To check your prepaid account balance, you can do any of the following:

  • Dial: *111# or
  • Dial: *444*6*2#; or
  • Send Hi on Jazz WhatsApp self-service number [03003008000] & Send “4” or
  • Open Jazz World App’s homepage to view balance details on main dashboard

Requirements:

  • Active Jazz SIM

Charges:

  • *111# (Charges Rs 0.24)
  • Dial: *444*6*2# Free of Cost
  • WhatsApp Self Service number- [03003008000] (Free of Cost)

Time Required:

  • Immediate

From where can I check Postpaid Bill?

To check your current postpaid bill, you can do any of the following:

  • Dial: *1111# & receive billing details via SMS; or
  • Send Hi on Jazz WhatsApp self-service number [03003008000] & Send “1” or
  • Open Jazz World App’s homepage

Requirements:

  • Active Jazz SIM

Charges:

  • *1111# (Free of Cost)
  • WhatsApp Self Service number [03003008000] (Free of Cost)
  • Jazz World App (Free of Cost)

Time Required:

  • Immediate

From where can I recharge my Prepaid Account?

If you are a prepaid user, you can recharge your account by doing any of the following:

Online via Web link (Visit the following link on our website to recharge: https://jazz.com.pk/recharge/)

Jazz World App (Pressing “Tap to Recharge” on Jazz World App’s homepage & recharge via JazzCash/ Credit or Debit Card/ Scratch Card)

Send “Hi” on Jazz WhatsApp self service number [03003008000] & then send “6” to recharge via scratch card or Jazz Cash account

Jazz Cash (By pressing the “Mobile loads & bundles” option in Jazz Cash Application)

1 link (By visiting any 1-Link ATM nearest to your location)

Online Banking Applications (Use your online banking application to top-up your Jazz prepaid mobile account)

Jazz Retailer (Use Jazz scratch card available at any shop OR Jazz load)

Franchise (Use Jazz scratch card OR Jazz load)

Experience Center (Using Jazz scratch card OR Jazz load)

Requirements:

  • Active Jazz SIM
  • Minimum amount of Jazz load is Rs. 80

Charges:

  • Not Applicable

Time Required:

  • Immediate

From where can I pay my Postpaid Bill?

If you are a postpaid user, you can pay your bill via any of the following:

Jazz World App (Press “Pay Bill” option on Jazz World App & pay via JazzCash/ Credit or Debit Card/ Scratch Card)

Send “Hi” on Jazz WhatsApp self service number [03003008000] & then send “4” to pay bill via scratch card or Jazz Cash Account

Jazz Cash App (Press “Mobile loads & bundles” option in Jazz Cash Application)

Bill Payment via Scratch (Using Jazz scratch card available at any shop)

Jazz Retailer (Using Jazz load service by visiting nearest retailer)

Direct Debit

1 link (By visiting any 1-Link ATM nearest to your location)

Online Banking Applications (Use your online banking application to pay your Jazz postpaid bill)

Website (Visit https://jazz.com.pk/postpaid/payment-option)

Requirements:

  • Whenever required

Charges:

  • Not Applicable

Time Required:

  • Immediate

From where can I check my usage details & service / offers already active on number?

If you are a prepaid customer, you can do any of the following to check your usage details:

  • Jazz World App (Go to “View history” option in Jazz World App)
  • Jazz WhatsApp Self Service (Send “Hi” on Jazz WhatsApp Self Service number [03003008000] & then send “5” to receive call history

If you are a postpaid customer, you can do any of the following to check your usage details:

  • Jazz World App (Go to “View history” option in Jazz World App); or
  • Jazz WhatsApp Self Service (Send “Hi” on Jazz WhatsApp Self Service number [[03003008000] & then send “2” to receive call history
  • Dial *1111# & receive usage details via SMS

Requirements:

  • As and when required

Charges:

  • Not Applicable

Time Required:

  • Immediate

From where can I restore Postpaid Number Temporarily?

  • Self Service Channel (*6767#)

Requirements:

  • To use self-services *6767# from Same number for which restoration is required

Charges:

  • Not Applicable

Time Required:

  • Immediate

From where can I find & activate Hybrid/ Data/ Call packages ?

If you are a prepaid customer, you can:

Dial *444# & view our bundles

Jazz WhatsApp Self Service (Send “Hi” on Jazz WhatsApp Self Service number [03003008000] & then send “1” or “2” to receive our bundles

Jazz World App (View “Packages” option in Jazz World App that has a list of all bundles)

If you are a postpaid customer, you can:

Dial *446*2# & view our bundles)

Jazz World App (View “Packages” option in Jazz World App that has a list of all bundles)

Requirements:

  • As and when required

Charges:

  • Free of Cost

Time Required:

  • Immediate

From where can I receive internet settings on my mobile phone ?

  • If you are a prepaid customer, Dial *444*6*5# to receive internet settings via SMS.
  • If you are a postpaid customer, Dial *446*4# to receive internet settings via SMS.

Requirements:

  • As and when required

Charges:

  • Free of Cost

Time Required:

  • Immediate

Where to Contact:

  • Experience Centers
  • Franchise Centers

Jazz is facilitating for change of ownership of SIMs from deceased customer’s CNIC to his/her legal heir at its nationwide customer experience centers and franchises. Relatives of deceased customer can visit the nearest Jazz Experience Center and/franchise for getting the ownership transferred after necessary documentation/verification.

Only blood relative (as per family registration certificate) can transfer Ownership to his name where existing owner is deceased

Original family registration certificate (FRC) needs to be presented to verify family tree

NOC/Affidavit by other family members in favor of transferee (as per FRC)

Original CNIC of deceased (only where original CNIC copy is submitted clear copies are acceptable)

Original CNIC of transferee

Signed undertaking shall be taken from applicant (transferee) at Jazz Experience centers / Franchises as per format acceptable to Jazz

Death certificate (issued by Govt. body like Union Council and/or NADRA

Possession of SIM is required to be presented in addition to above requirements.

Verification of last recharge / last call history will be done

JazzCash account should not be active on number whose change of ownership is required

Change of ownership request will be entertained only if the number has not availed MNP, issuance of duplicate SIM or issuance of new SIM during last 30 days.

Requirements:

  • After death of Existing Customer

Charges:

  • Free of Cost

Time Required:

  • 2 Business Day

Where to Contact

  • Dial *8822# & follow the instructions to block the number immediately or call 111 helpline to block number

Requirements:

  • Any Jazz Number

Charges:

  • Free of Cost

Time Required:

  • 2 Business Day

Where to Contact

Dial *8822# & follow the instructions to restore number immediately

Requirements:

  • Any Jazz Number

Charges:

  • Free of Cost

Time Required:

  • Immediate

If you want to purchase a new Jazz SIM, and you are a:

  • Pakistani Citizen: A copy of your CNIC would be required along with your presence for biometric verification through fingerprint
  • Foreigner: Your original passport would be required with a valid visa
  • Overseas Pakistani: A copy of your NICOP would be required
  • Afghani Citizen: Original Afghan card issued by NADRA is required along with your presence for biometric verification through fingerprint.

If you want to purchase a postpaid SIM, the following documents would be required in addition to the requirements stated above:

  • A deposit would be required as per the package plan selected by you.
  • NOTE: Minimum amount to be deposited is Rs.1000.

A Self-service channel is a way to support our customers by allowing them to perform their daily tasks through technology without requiring support of a customer agent.

Jazz World application, WhatsApp self-service support and dial codes are some of our self-service channels. For further assistance, view the following links regarding:

Jazz Self Service Channels

Jazz World Application

WhatsApp Self-Service

It is a distinctive marketing slogan, logo and branding of Jazz, duly registered with Trade Marks Registry of Pakistan, for marketing its data propositions/4G services. The word “super” is being used as an adjective to describe Jazz data products/services keeping in view its marketing strategy and nature of products/services. Jazz is providing 4G services as per the technical standards prescribed in its license.

The term “Purchase of SIM” means procuring/acquiring connection to the network of PMCL by a customer for availing telecommunication and other related services from PMCL. SIM always remains the property of PMCL and by issuing SIM to customer, only rights to use are given and no ownership is transferred to the customer in any manner, whatsoever. The customer is bound to return the SIM to PMCL in case he stops using service or agreement is terminated or he changes the network through MNP.

A Value Added Service (VAS) means all other services provided by Jazz other than our core services (data, call & SMS). VAS may include missed call alerts, TV services, ring tones/ ring back tones, infotainment, gaming etc. To check out VAS provided by Jazz, please visit: https://jazz.com.pk/prepaid/products-and-services

Your prepaid balance would not expire if you do not perform any activity (call, SMS, use internet) for unlimited validity. There is no expiry of prepaid balance.

A dispute relating to change of ownership/transfer of connection without consent can be lodged within 30 days of such change/transfer of connection along with supporting proofs, and any dispute if raised after 30 days will not be entertained.

A complaint with respect to activation of any VAS without consent and/or for refund of amount charged for such VAS/telecom service can be lodged immediately but not later than maximum 60 days of such activation along with supporting proofs, and any complaint if raised after 60 days will not be entertained due to system constraints and being older in time.”​