What is iPhone eSIM?
eSIM is a digital SIM that allows you to activate a mobile account number without having to use a physical SIM. The new iPhone XS, iPhone XS Max and iPhone XR feature dual SIM with a nano SIM and an eSIM.
How is the eSIM different from the physical SIM?
The eSIM can save multiple phone numbers which you can add, delete and configure right from your iPhone’s settings.
Can I add multiple eSIM accounts on my unlocked iPhone?
Yes, you can add multiple eSIM accounts on your unlocked iPhone from the Jazz. However, only one can be active at a time.
Will all my current services work if I replaced my physical SIM with the eSIM?
Yes, all of your existing services and tariffs will exist on your new eSIM.
Will my eSIM on iPhone work while roaming?
Where can I subscribe to eSIM?
You can get a new eSIM account or replace your existing physical SIM with an eSIM by visiting any Jazz Business Centre or outlet.
Can I still use the physical SIM after I activated my eSIM?
After eSIM activation, your physical SIM for same number will be de-activated.
You can use the physical slot for another mobile number if you want.
What happens when I factory reset? will I lose my eSIM activation?
Yes, your eSIM activation on your iPhone will be lost, and you will need to visit Jazz business center once more to reactivate your subscription to the eSIM and to get a new QR code.
Can I cancel my eSIM and return to the physical SIM?
Yes, you can always replace your eSIM with the traditional physical SIM, by visiting any Jazz Business enter. Standard SIM change charges will apply
What do I need to do if I lose my QR Code?
If you lose your QR Code before scanning it, please call 111 or visit any Jazz Business center outlet to deactivate it, to avoid someone else scanning this code.
Can my WhatsApp application work for two mobile numbers on my dual iPhone?
No. WhatsApp works only for one mobile number on the iPhone.