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General Terms & Conditions

  • The company reserves the right to change the offer at any time
  • Jazz reserves the right/discretion to set/change the price/rate of any offer/package/bundle or withdraw/revoke such offer/package/bundle at any time. Where required under PTA’s regulations, prior notice shall be given to affected customers accordingly.
  • Offer Price/charges of each offer/package/bundle shall be inclusive of all applicable taxes, if any, irrespective of the fact in which area of the country the requisite offer/package/bundle is activated/service availed
  • Withholding tax of 12.5% applies on recharge/bill
  • Operator Assistance charges (i.e., Admin/Maintenance/Operational charges) @ 10% (plus applicable tax) shall apply on each recharge made in Pakistan and AJK/GB
  • The charging system reserves certain proportion of available data volume in MBs of your package against opening/accessing of each application/website on the device, therefore, the simultaneous opening/accessing of multiple applications and/or websites may result in reserving all your available data volume in MBs of your package and may start charging on base rate of your package
  • For balance Inquiry Dial *111# for Rs. 0.24 (tax inclusive)
  • For any additional query call 111 helpline for Rs. 2.39 (tax inclusive)
  • In case of any queries, questions or complaints, please visit https://www.jazz.com.pk/help/support/ to approach our customer service representatives
  • Unwanted and unethical (unreasonable) messages can be reported by texting SENDER’s NUMBER (SPACE) message to 9000 –PTA
  • Using a SIM which is not in your name or allowing others to use your SIM is a crime – PTA