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General Terms & Conditions

  • These terms and conditions are in addition to the general terms and conditions duly approved by PTA and agreed to by the customer in CSAF/eCSAF at the time of activation of connection/SIM.
  • Jazz reserves the right/discretion to set/change the price/rate of any offer/package/bundle or withdraw/change/revoke such offer/package/bundle at any time. Where required under PTA’s regulations, prior notice shall be given to affected customers accordingly.
  • Offer Price/charges of each offer/package/bundle shall be subject to all applicable taxes, if any, irrespective of the fact in which area of the country the requisite offer/package/bundle is activated/service availed.
  • The charging system reserves certain proportion of available data volume in MBs of your package against opening/accessing of each application/website on the device, therefore, the simultaneous opening/accessing of multiple applications and/or websites may result in reserving all your available data volume in MBs of your package and may start charging on base rate of your package.
  • In case of any queries, questions, complaints or additional requirements ,please email us at : customercare@jazz.com.pk
  • Unwanted and unethical (unreasonable) messages can be reported by texting SENDER’s NUMBER (SPACE) message to 9000 –PTA
  • Using a SIM which is not in your name or allowing others to use your SIM is a crime – PTA
  • Free incentive of 50% extra internet MBs is already included in MBB and DATA SIM bundle prices
  • Details of applicable Taxes/charges on usage and recharge are given below. However, these taxes and charges are not being collected from prepaid customers in Pakistan for the time being in respectful compliance of orders dated 11.06.2018 passed by Supreme Court of Pakistan in Suo Moto – HRC No.18877 of 2018
    • Advance income tax rate is @12.5%
    • Rate of sales tax in Federal is 17% except data which is exempt
    • Rate of sales tax in rest of Pakistan is 19.5%
    • Operator Assistance charges (i.e., Admin/Maintenance/Operational charges) @ 10% (plus applicable tax) shall apply on each recharge made in Pakistan.
  • Applicable taxes/charges in AJK:
    • Subject to others terms and conditions, following taxes/charges will be applicable in AJK:
      • Advance income tax rate is @12.5%.
      • Rate of sales tax is 19.5% except data which is exempt.
      • Operator Assistance charges (i.e., Admin/Maintenance/Operational charges) @ 10% (plus applicable tax) shall apply on each recharge made in AJK.