To provide you with mobile services and products, we need to collect some of your personal details, without which, we’re not allowed by law to provide you with the products and services you want. For the purposes of providing international roaming (IR) services, JAZZ/PMCL enters into IR agreements with other international operators and service providers, and under such IR agreements JAZZ/PMCL may be required to collect and use information, including but not limited to, information pertaining to the customer’s IMEI, SIM card information, International Mobile Subscriber Identity (IMSI), Mobile Station International Subscriber Directory Number (MSISDN) (the “IR Service Data”) and share the same with such international operator, service provider and/or clearing services providers (the “Third Party IR Partners”) for the purposes of providing IR services, general services, and; calculations, settlement, payment and recovery of charges. By using our services, each customer agrees and provides its consent to JAZZ/PMCL to collect and disclose the IR Service Data to the Third Party IR Partners for inter alia processing and reconciliation of such information. Our use of your personal data may include the following:
- Providing you with mobile phone and services. This might include extra services not in your agreement with us and services that use information about where you are when using your mobile device (location information) The customer gives specific consent that for the purposes of providing international roaming services, JAZZ/PMCL may also collect and use information, including but not limited to, information pertaining to the customer’s IMEI, SIM Card Information, International Mobile Subscriber Identity (IMS), Mobile Station International Subscriber Directory Number (MSISDN) and share the same with visiting operator; where subscriber may be roaming and/or a Third Party IR Partner.
- Contacting you with messages about changes to our products or services
- Generating bills, managing your account, and carrying out recovery functions
- Carrying out market analysis and research, development of our products and services, and to understand how customers use our network, products and services on an anonymous or personal basis
- Analyzing the services, products and other things that interest you, and the locations in which you use your mobile device, in order to provide you with services, products and information suited to your needs, interests and location. Customer data processing in anonymized and aggregated form helps third parties to make better decisions by getting valuable insights into movement and usage patterns. But it isn’t about individuals – it’s about overall patterns, rather than any one person. Jazz doesn’t identify you, or give anyone information which would enable them to contact you
- Contacting you about our products and services, which may include marketing these products to you
- Identifying your location so we can send you emergency alerts
- Protecting our network and managing the volume of calls, TXTs and other use of our network. For example, we identify peak periods of use so our network can better handle the volume at those times
- Conducting internal investigations in relation to crime and fraud prevention, detection, recovery or prosecution
We may also send you direct marketing communications and information about
- Our products, services, discounts, competitions and special promotions that we consider may be of interest to you
- Offers our promotions based on how you use our products and services. These include your calling and messaging activities, location information and browsing information
- Other companies’ products and services (including offers and discounts we’ve specially negotiated for our customers) we think may interest you, if you’ve chosen to receive this information.
- These communications may be sent in various forms, including by telephone, post, fax and any form of electronic message (including email, SMS, MMS etc.).
Customer data processing in anonymized and aggregated form helps third parties to make better decisions by getting valuable insights into movement and usage patterns. But it isn’t about individuals – it’s about overall patterns, rather than any one person. Jazz doesn’t identify you, or give anyone information which would enable them to contact you.