8 Franchisees and over 3,500 retailers to support Mobilink to provide support to the 10 AJK districts
Islamabad: 11 December, 2013:Mobilink has established a new state of the art Sales Office and Customer Care Center in Muzzafarabad, Azad Jammu and Kashmir (AJK) which will provide Mobilink customers with an enhanced customer experience. The office will facilitate 8 franchisees and 3,500 retailers to provide voice, data and mobile financial services support to the customers. The office will cater to the needs of the 10 districts of AJK to establish a stronger footprint of Mobilink’s presence in the region.
Mobilink office was formally inaugurated at an in-house ribbon cutting ceremony earlier today. The inauguration was later announced in a press conference with the local media fraternity of Muzzafarabad which was chaired by the Honorable President Azad Jammu and Kashmir, Mr. Sardar Muhammad Yaqoob Khan and Rashid Khan, President and CEO, Mobilink.
Speaking at the press conference, the President Azad Jammu and Kashmir, Mr. Sardar Muhammad Yaqoob Khan said, “Mobilink has yet again brought another momentous apportunity for access to telecommunications to the people of Azad Jammu & Kashmir through a dedicated office. We are pleased to see Pakistan’s largest telecom organization strengthening its presence in this region and greatly appreciate the efforts of Mobilink in extending their support to provide the best telecommunication services in the country.”
Rashid Khan, President and CEO Mobilink expressed his views saying, “Mobilink is the leading telecom organization of Pakistan and the establishment of our office in AJK is to reiterate our commitment to the people of AJK and our promise to bring telecommunication services to every nook and corner of the country. Our presence in this region is in line with VimpelCom and Mobilink’s bigger goal of making a difference to people’s lives through increased access and connectivity and by bringing quality service and innovative solutions for their communication needs.”
Mobilink’s office has been set up at Apex Tower at the famous Garhi Ban Chowk, Muzzafarabad. The office has been equipped with the latest software and facilities in order to ensure best customer experience. The Sales Office will cater to the needs of 4.5 million people of AJK districts with support from its retail partners and franchise offices. The Customer Care Center cater to customer queries from the district of Muzzafarabad and adjourning areas while providing back end support to the franchise and retail outlets across the 10 districts of Azad Jammu and Kashmir.
Mobilink is Pakistan’s leading provider of voice and data services. With over 37 million subscribers, Mobilink maintains market leadership with coverage in over 20,000 cities, towns and villages across Pakistan. Mobilink continues to innovate through cutting-edge, state of the art technology, a portfolio of Mobile Financial Services, strongest brands, the largest portfolio of value added services, as well as the country’s largest network with over 9,000 cell sites. The company also has the largest distribution and call center network that enables it to offer wider accessibility and quality customer services across Pakistan.
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