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Prepaid Value Added Services

Bima Sehat

Another beneficial service from BIMA is here!
Secure your family’s future by subscribing to the BIMA Sehat product today!
BIMA Sehat provides a monthly hospitalization insurance policy with health services, which is paid for by the Subscriber through daily deductions from his/her airtime balance.

How to subscribe:

Call 9878 or SMS “BIMA Sehat” to 9878 and an agent will call* you to guide and help subscribe to the service
*BIMA agents will call you within 24 working hours
There are no charges for sending an SMS to 9878

Charges and BIMA Sehat Cover:

Plan **Monthly Price Maximum sum assured per night (max 30 nights per year)
Silver PKR 38.40 PKR 1000/per night
Gold PKR 76.80 PKR 2000/ per night
Platinum PKR 192 PKR 5000/per night
Diamond PKR 384 PKR 10000/ per night
Plan **Daily Price
Silver PKR 1.28
Gold PKR 2.56
Platinum PKR 6.40
Diamond PKR 12.80

 

Prepaid: The monthly price is charged in **installments over 30 days
**Prepaid subscribers are eligible for Cover even if they are unable to pay the entire monthly price. For details please refer to the Terms & Conditions
**The monthly price is divided into 30 equal installments and is charged once per day until the entire month’s price is received. If your prepaid balance is low and you may not be charged for that day. Proportionately reduced amount of insurance benefit will be provided even after one day deduction.

Postpaid: Service will be launched for postpaid soon.

How do I Claim:

SMS ‘CLAIM’ to 9878 or call 9878 no later then 270 days from the first night of hospitalization and a BIMA representative will contact you with full information on how to process your claim.

The Insurance is underwritten by Alfalah Insurance and delivered by BIMA.

BIMA Mobile Pakistan is the global leader in mobile micro insurance and it protects the future of 30 million families worldwide. It has operations in 15 markets across Asia, Africa, Latin America, and the Caribbean. BIMA is proud to have paid over $ 8 million in claims.
Bima is proudly underwritten by Alfalah Insurance. Alfalah Insurance offers first class security and service to the insuring public at an international standard.
Jazz Telecom, is facilitating this offering but shall not be responsible for any grievance of the Jazz Customer relating to the Insurance Services and Alfalah Insurance’s or BIMA’s performance of its obligations.

 

BIMA Sehat POLICY

Whereas the Insured Person by a proposal which shall be the basis of the contract and be held as incorporated herein has applied to the Company for the insurance hereinafter contained and has paid or agreed to pay the first premium as consideration for such insurance.
Now this policy witnesses that subject to the terms conditions and exceptions contained herein or endorsed hereon, if at any time during the period of insurance, if the Insured Person shall be hospitalized due to any reason (with the exception of the exclusions) the Company will pay to the Insured Person or his beneficiary

DEFINITIONS

  • BIMA SEHAT SERVICE means monthly hospitalization insurance policy with Health Services
  • ALFALAH refers to the COMPANY, the INSURER, or Alfalah Insurance Company Limited.
  • APPLICANTmeans the individual who applies for BIMA Sehat Plan under this Policy.
  • BENEFICIARY is defined as Beneficiary in the application or the person substituted as such.
  • INSURANCE BENEFIT(S) are amounts payable in the event of an idemnifiable claim and as detailed in the Schedule of Insurance Benefits attached hereinafter.
  • BIMA refers to BIMA Mobile Pakistan.
  • The COMPANY is stated as Alfalah Insurance Company Limited.
  • ELIGIBLE APPLICANT means an Applicant who meets the eligibility criteria set forth in this Policy.
  • END USER PRICE means the amount to be charged to the Subscriber for getting the Insurance Policy and it shall include the Premium, Jazz’s Consideration and any applicable taxes on the telco services involved in the provision of Insurance Services.
  • HOSPITALis defined as “Any institution in Pakistan that has been registered as a hospital with the local authorities and is under the supervision of a registered and qualified medical doctor.”
  • HOSPITALISATION: staying minimum of one night in a facility recognized as hospital.
  • INSURANCE COVER means the amount which shall be paid by Alfalah to the Beneficiary or the Insured as per the terms and conditions of the Insurance Policy.
  • INSURANCE POLICY means this insurance policy setting out the terms and conditions on which insurance coverage is granted to a Subscriber.
  • INSURANCE SERVICES shall mean the insurance services to be provided to Jazz Customers.
  • The INSURED or INSURED PERSON means any Jazz Telecom subscriber who opt to purchase policy
  • The INSURER is stated as Alfalah Insurance Company Limited.
  • MSISDN shall mean Mobile Subscriber Integrated Services Digital Network Number.
  • PREMIUM means the premium payable by an Insured Member to Insurer in relation to the Insurance Policy.
  • SUBSCRIBER means those Jazz Customers who subscribe for the Insurance Services to get this Insurance Policy.
  • JAZZ refers to Pakistan Mobile Communications Limited, a company duly incorporated and registered under the Companies Ordinance 1984 of Pakistan, and having its registered office at 1-A, IBC Building, F-8 Markaz, Islamabad, Pakistan.
  • JAZZ CUSTOMERSshall mean the customers of Jazz using Jazz’s System.
  • JAZZ SYSTEMS means Jazz’s GSM mobile cellular system.
  • JAZZ PAYMENT TERMS means Jazz’s payment terms published at jazz.com.pk, as revised from time to time.

EXCLUSIONS

The BIMA Sehat Cover shall not cover any hospitalization claim which is caused by, or resulting, directly or indirectly, wholly or partly, from any of the following factors:

  • intentional self-inflicted injury, suicide attempt, or arising out of non-adherence to medical advice;
  • elective treatment, such as cosmetic surgery; and
  • pregnancy and any complications arising from pregnancy during the first nine (9) months from the Subscription.

GENERAL PROVISIONS

  1. Eligibility & Enrolment

Applicants are eligible to apply for BIMA Sehat insurance plan under the Policy if Applicants meet ALL the criteria set out below:
(1)           Eligible Applicants shall include individual pre-paid and post-paid Jazz Customers. It is understood and agreed between the Parties that only one (1) person shall be insured per pre-paid or post-paid telecommunication connection.
(2)           All Eligible Applicants shall be natural persons. Corporations, partnerships and businesses shall not be eligible for coverage under the BIMA Sehat Policy.
(3)          All Eligible Applicants shall be a minimum of eighteen (18) years of age and a maximum of sixty four (64) years of age at the time of registration.
(4)          If the Applicant wishes to apply for and subscribe to the BIMA Sehat Plan under this Insurance Policy, the Applicant will be required during the registration process to:
i.             acknowledge that the Applicant has read and understood the terms of the Policy and the Jazz Payment Terms;
ii.            confirm that the Applicant meets the eligibility criteria set out in General Provision 1 of the policy;
iii.           confirm the BIMA Sehat Plan that the Applicant wishes to apply for;
iv.           authorize Jazz to make 30 daily deductions each month from the prepaid account and
a.            the Insurance Benefits payable are subject to the Applicant’s confirmations being true and correct; and
b.            if the Applicant’s confirmation is untrue or incorrect, no Insurance Benefits will be payable and the End User Price the Subscriber paid will not be refunded.

  1. Mistake In Age
  • The Company shall only pay Insurance Benefits based on the disclosed age of the Insured. With the onus on the customer for incorrect disclosure the Company shall not be liable to pay any benefit under this Policy in that particular case.
  1. Intentional False Statements Of The Insured
  • In the event of any concealment or misrepresentation the BIMA Sehat Policy shall become null and void with respect to the relevant Insured.
  1. Notice Of Claims

the Company shall be notified of the hospitalization of the Insured as soon as possible, but not later than 270 (two hundred & seventy days) days from the from the first night of hospitalization after which it shall be treated as time‑barred and the Company shall not be bound to pay the Claim.
(2)           For each Claim reported, the Company shall obtain:
From the Claimant:
CNIC; final hospital invoice or discharge report which states date of admission and discharge.

Insurer may require any other document it reasonably deems necessary before approving a claim under the Policy.
(3)           The Company” shall process and pay genuine and approved claims on receipt of required documents from the Claimant within three (3) working days.
(4)           If there is a dispute, suspected fraudulent activity on the claim or a unique situation which requires further clarification, the payment period can be extended but shall not exceed ten (10) working days, or as long as the dispute takes to resolve in the legal system.

  1. Termination Of Individual Insurance

The insurance of an Insured shall automatically terminate at the earliest time below:

  • Upon Death of Policy Holder or
  • Upon cancellation or withdrawal of subscription by Jazz of the contract/relationship with the Insured, whatever the reason may be, or
  • In case of non-payment of the individual End User Price for the Insurance Policy.
  1. Participation Requirement/Process

Interested customers shall participate through an electronic enrolment process, assisted by a call center agent, or by submitting information electronically via their handset, in two phases:

 

1st Phase:

Name of the Customer:

Age or CNIC Number:

Name of the Beneficiary:

Relationship to Customer:

Insurance Benefits selected by Customer:

 

2nd phase:

Once the customer has answered the questions in the 1st Phase, the customer shall receive an SMS on for or on behalf of the Company and shall be asked to dial a short code, or send an SMS to a particular number to confirm registration. Alternatively, the Customer may offer his verbal consent over an official recorded channel managed by BIMA to a BIMA agent.  This confirmation serves as digital signature for the BIMA Sehat Insurance Cover. After receiving positive response, the customer shall be enrolled under the BIMA Sehat Policy.

  1. Arbitration

All differences arising out of this policy shall be referred to the decision of an arbitrator to be appointed in writing by the parties in difference or if they cannot agree upon a single arbitrator to the decision of two arbitrators one to be appointed in writing by each of the parties within one calendar month after having been required in writing so to do by either of parties or incase the arbitrators do not agree of an umpire appointed in writing by the arbitrators before entering upon the reference. The umpire shall sit with the arbitrators and preside at their meetings and the making of an award shall be a condition precedent to any right of action against the Company. If the Company shall disclaim liability to the Insured Person for any claim hereunder and such claim shall not within twelve calendar months from the date of such disclaimer have been referred to arbitrator under the provisions herein contained then the claim shall for all purposes be deemed to have been abandoned and shall not thereafter be recoverable hereunder. Notwithstanding stated above, dispute resolution forums given under the Insurance Ordinance, 2000, such as the Insurance Ombudsman, Small Disputes Resolution Committee and the Insurance Tribunals, shall prevail in the order of precedence, and over the seat of Arbitration.

  1. Compliance with Policy Provisions

Failure to comply with any of the provisions contained in the policy shall invalidate all claims hereunder.

  1. Insurance Benefits

The Company hereby agrees to pay the following benefit subject to the terms and conditions provided under the BIMA Sehat Policy as defined hereunder.
If an Insured is hospitalized due to any reason(with the exception of exclusions), on a twenty four (24)-hour worldwide basis, the Company will, upon receipt of due proof in writing of the hospitalization of the insured, pay the Insured or Beneficiary as the case may be the sum assured, according to their Insurance Cover level as described in this Insurance Benefits Section of the Policy Wording
Benefit:

The amount of benefit received by the Insured or the Beneficiary in the event of the hospitalization from the from the first night of hospitalization of the Insured will be according to the amount of premium paid and subject to the terms and conditions of the product.

Terms and conditions of this cover are as follows:

  • Only One (1) policy per applicant
  • A Claim must be intimated to the Company within two hundred & seventy (270) days from the date of first night of hospitalization
  • Payment of claims is subject to exclusions, as outlined in the Exclusions section of this contract

The following actions shall be taken depending on the decision of renewal or non-renewal:

  • On non-renewal: The insurance policy shall be terminated, and all airtime deduction or billing shall be discontinued; any amount deducted or billed after the cancellation of the service is nonrefundable.
  • On renewal: the insurance policy shall continue on auto-renewal, and all airtime deduction or billing will continue to apply in subsequent calendar month

The BIMA Sehat service is extended to one (1) person per Jazz subscriber who is a successful Applicant for the BIMA Sehat Insurance Cover. Each Applicant is allowed to select the level of maximum insurance benefit at the point of Enrolment.

The Subscriber has the option to choose between four (4) cover levels, at four (4) corresponding End User Price points, as given below. Unlimited M‑health is included for all four (4) cover levels.

Monthly End User Price Daily Deductions Maximum sum assured per night (max 30 nights per year) M-Health
PKR 38.40 PKR 1.28 PKR 1,000 Unlimited
PKR 76.80 PKR 2.56 PKR 2,000 Unlimited
PKR 192 PKR 6.40 PKR 5,000 Unlimited
PKR 384 PKR 12.80 PKR 10,000 Unlimited

If a Subscriber has not paid the full monthly End User Price due in a calendar month, a proportional cover is given, based on the successful partial payment per the relevant month. This proportional cover is specified in the partial deduction tables below.

Monthly deductions Cover
1.28                     500
2.56                     500
3.84                     500
5.12                     500
6.4                     500
7.68                     500
8.96                     500
10.24                     500
11.52                     500
12.8                     500
14.08                     500
15.36                     500
16.64                     500
17.92                     500
19.2                     500
20.48                     533
21.76                     567
23.04                     600
24.32                     633
25.6                     667
26.88                     700
28.16                     733
29.44                     767
30.72                     800
32                     833
33.28                     867
34.56                     900
35.84                     933
37.12                     967
38.4                 1,000
40.96                 1,067
43.52                 1,133
46.08                 1,200
48.64                 1,267
51.2                 1,333
53.76                 1,400
56.32                 1,467
58.88                 1,533
61.44                 1,600
64                 1,667
66.56                 1,733
69.12                 1,800
71.68                 1,867
74.24                 1,933
76.8                 2,000
83.2                 2,167
89.6                 2,333
96                 2,500
102.4                 2,667
108.8                 2,833
115.2                 3,000
121.6                 3,167
128                 3,333
134.4                 3,500
140.8                 3,667
147.2                 3,833
153.6                 4,000
160                 4,167
166.4                 4,333
172.8                 4,500
179.2                 4,667
185.6                 4,833
192                 5,000
204.8                 5,333
217.6                 5,667
230.4                 6,000
243.2                 6,333
256                 6,667
268.8                 7,000
281.6                 7,333
294.4                 7,667
307.2                 8,000
320                 8,333
332.8                 8,667
345.6                 9,000
358.4                 9,333
371.2                 9,667
384               10,000


Hospital Insurance

Cover: lump sum pay out based on number of overnight stays in hospital, maximum thirty (30) nights per year.

In addition to the Hospitalization cover BIMA Sehat service includes:

Health programs

Access to one health program, chosen by the Subscriber from a menu of health programs provided by BIMA. Health programs include periodic delivery of program-specific content through different communication channels. The health program is only available for the Subscriber.

Tele-Consultation:

Unlimited access to tele-consultations with BIMA doctors to address acute minor ailments and to receive medical advice on general health topics, however, these may not be used for urgent conditions. The teleconsultations are available for the Subscriber and Subscriber’s immediate family members, limited to the Subscriber’s parents, spouse, children and siblings.

DISCLAIMER/ TERMS OF USE of TELE-Consultation

YOUR USE OF THE BIMA MOBILE HEALTH SERVICES BY TELEPHONIC CALL, SMS OR THROUGH ANY OTHER MEANS, IS CONDITIONED UPON YOUR ACCEPTANCE OF THE TERMS AND CONDITIONS IN THESE TERMS OF USE. BY REQUESTING A DOCTOR’S CONSULTATION, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THESE TERMS OF USE. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU ARE NOT AUTHORIZED TO ACCESS OR USE THIS SERVICE.

 

  1. Services Provided:

BIMA provides connects individuals with participating licensed physicians (the “Providers”) in real time via telephone for the purpose of participating in a health care consultation. BIMA also provides other types of administrative services and information (“Services”). BIMA does not provide medical care or practice medicine or any other licensed profession, and BIMA does not interfere with the practice of medicine or other licensed profession by Providers. The Services do not include the provision of medical care by BIMA. Rather, the BIMA enables access to Providers who have agreed to provide patient care to Customers using BIMA’s Services. The Providers reserve the right to deny care for actual or potential misuse of the Services.

 

  1. Use of BIMA Mobile health Services is NOT FOR EMERGENCIES:

BIMA’s Services are NOT for use for medical EMERGENCIES or urgent situations. If you are in an emergency, you should visit your nearest emergency room/doctor. You must not delay your visit to the emergency room in anticipation of obtaining medical advice from a Provider through BIMA.

 

  1. Relationship with your Primary Care Physician:

Your interaction with the Providers through the Service is not intended to replace your relationship with your existing primary care physician or be your permanent medical access point. You should seek emergency help or follow-up care when recommended by a Provider or when otherwise needed, and continue to consult with your primary care physician and other health care professionals as recommended.

  1. Prescription Policy:

Providers may prescribe medications when medically indicated in their sole professional judgment, however they cannot guarantee the availability of the medicine in your city/area. In the event that a Provider does prescribe a medication, he/she will comply with all applicable federal and provincial laws and will only prescribe a medication as determined appropriate in his/her sole discretion and professional judgment. BIMA does not guarantee that a provider will issue a prescription.

 

  1. You agree that any prescriptions that you acquire from a Provider shall be solely for your personal use. You agree to fully and carefully read all provided product information and labels and to contact a physician or pharmacist if you have any questions regarding the prescription

 

  1. Informed Consent

Telemedicine is the delivery of health care services using interactive audio and/or video technology, where the patient and Provider are not in the same physical location. During your telemedicine consultation with a Provider details of your medical or health history and personal health information may be discussed through the use of interactive audio, video, and/or other telecommunications technology, and the Provider may perform a physical exam through these technologies. Depending on your medical or health history and/or specific complaint, you may be asked to provide information through other electronic means, and verify your identity with a national identity card or other legal document.

  1. Limitations of Tele-Medicine:

Among the benefits of BIMA’s Service is improved access to health care professionals and convenience. However, there are potentials risks associated with the use of telemedicine. These risks include, but may not be limited to:

  1. In some instances, the information transmitted may be of insufficient quality to allow for appropriate medical or health care decision making by the Provider (i.e., poor call quality, poor resolution of images, etc.)
  2. Delays in evaluation or treatment could occur due to failure of the electronic equipment;
  3. In some instances, a lack of access to all of your medical records and incomplete disclosure by the patient may result in adverse drug reactions or allergic reactions or other judgment errors;
  4. Although the electronic systems we use will incorporate networks and software security protocols to protect the privacy and security of health information, in some instances, security protocols may fail and cause a breach of privacy and/or personal health information.

By accepting these terms of use you acknowledge that you understand and agree with the following:

  • You understand that you may expect the anticipated benefits from the use of telemedicine in your care, but that no results can be guaranteed or assured;
  • You understand that you are fully responsible to visit an emergency room if you feel your situation is urgent.
  • You understand your Provider, in his or her sole discretion and professional judgment, may determine that telemedicine services are not appropriate for some or all of your treatment needs and, accordingly, may elect not to provide telemedicine services to you through BIMA.

Acknowledgement of the Customer

(Policy Terms and Conditions shall remain subject to the following)

 

  • Bima is the Insurance broker who has been authorized by Alfalah Insurance Company Limited to bind cover on behalf of Insurer within the terms and conditions of thisInsurance Policy.To cease daily deductions, the Subscriber must deregister the Subscriber’s BIMA Sehat Plan by contacting Bima. Otherwise, Jazz will continue making daily deductions for so long as the Subscriber’s prepaid account has a positive credit balance.
  • In the event that the Subscriber, as an Insured Member, subscribe to more than one (1) BIMA Sehat Plan under the Insurance Policy (including through different Jazz mobile accounts):
    • The Subscriber’s maximum benefit shall be the maximum benefit offered by only one of the BIMA Sehat Plans that the Subscriber has subscribed to;
    • Our maximum liability to the Subscriber or the Subscriber’s beneficiary shall be the higher of the two BIMA Sehat Plans that the Subscriber subscribed to;
  • After becoming the Subscriber in the Insurance Service, Jazz Subscriber permits Jazz to share his details and information available with Jazz and as sought by Alfalah Insurance and Bima or any other entity authorized by Alfalah Insurance in this regard, for inter alia processing of the Policy, storing and processing data across countries, and more effectively providing the Insurance Service and payment of Insurance Cover; Jazz Customer/Subscriber agrees and acknowledges that he or his legal heirs shall not hold Jazz responsible for any consequences of sharing such information;
  • Fraud or abuse relating to Re-Load/Re-Charge may result in forfeiture/cancellation of the Policy, suspension of Jazz Services of the Customer/Subscriber and termination of his Connection; and
  • While availing the Insurance Service the Subscriber shall not respond to any calls/SMSs directing to make/send calls/SMSs to any other number/short code or which are regarding award of any prize (whether money or in kind) in lieu of balance transfer or any call. Ignorance of this clause by Jazz Customer/Subscriber shall not accrue any liabilities/responsibilities on Alfalah Insurance or Jazz including but not limited to liability/responsibility towards any loss occurred to the Jazz Customer/Subscriber
  • Jazz, Alfalah, or Bima may amend these Terms and Conditions at any time. The Subscriber shall be informed through an SMS or any other manner in accordance with the relevant laws that these Terms and Conditions are amended. Such SMS or information through any other manner (as mentioned above) shall contain a link to such amended Terms and Conditions, and if the Subscriber shall continue to pay for the Insurance Cover it shall be the acceptance of the Subscriber to the amended Terms and Conditions.
  • Jazz, Bima, and Alfalah may jointly amend the Service Charges from time to time at their discretion in accordance with the applicable laws and regulations of Pakistan Telecommunication Authority (“PTA”). The acceptance of these Terms and Conditions of the Subscriber shall also be the acceptance with the End User Price to be charged to provide the Insurance Policy;
  • Alfalah, Jazz, and Bima have the complete authority to stop offering BIMA Sehat Plan or Policy at any time at their discretion.
  • The Subscriber acknowledges that these Terms and Conditions are in addition to the terms and conditions accepted by the Subscriber at the time of availing Jazz’s cellular services (which includes the terms and conditions of CSAF and the terms and conditions received in the SIM Jacket). However in case of conflict between these Terms and Conditions and terms and conditions of CSAF, these Terms and Conditions shall prevail to the extent of subject matter of these Terms and Conditions.
  • The domestic laws of the Islamic Republic of Pakistan shall govern the Insurance Policy and the Courts of the Islamic Republic of Pakistan shall have jurisdiction in any dispute arising hereunder.
  • If any provision of the Insurance policy is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions of the Insurance policy which will remain in full force and effect.
  • This policy has been especially created to provide protection for those Jazz Customers who successfully apply for that protection and who pay the appropriate Premium. Accordingly, notices to the Subscriber may be provided by:
  • SMS to the Subscriber’s prepaid mobile service (from which daily deductions are made);If a notice is made by SMS, the notice is deemed to be received on the day the SMS is sent. If a notice is placed on a website, the notice is deemed to be received on the day the notice is placed
  • Notification placed on Jazz.com.pk or on the Insurer’s website at http://www.alfalahinsurance.com/  ; or on www.bimapakistan.com
  • By publication in a major newspaper in the Islamic Republic of Pakistan.

I have already availed Personal Accident Insurance service, will this service be automatically enabled on my number

No, you have to enroll yourself into this service, as BIMA Sehat service charges will be separately deducted from your JAZZ balance.

What documents are required for CLAIM?

CNIC, Final hospital invoice or Discharge report which states date of admission and discharge will be required for CLAIM

How long will it take to get the amount reimbursed once CLAIM is generated?

The money is paid by check or mobile money within 3 – 10 working days after the submission of all documents

On which conditions a person is not entitled for CLAIM?

Due to intentional self-inflicted injury, suicide attempt, or arising out of non-adherence to medical advice. Due to an elective treatment, such as cosmetic surgery. Pregnancy and any complication arising from pregnancy will not be covered during the first 12 months of the policy becoming effective.