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Mobile Connect FAQ’s

Mobile-Connect-FAQs

What is Mobile Connect?

It’s an easy, secure login to websites and apps, powered by Jazz. It allows you to confirm login on your mobile phone.

Where can I use the service?

More and more websites and apps offer login via Mobile Connect. Just look out for the Mobile Connect button.

Which devices are supported?

Mobile Connect works on all mobile operating systems, including Apple iOS, Android, BlackBerry, Microsoft Windows Phone or Symbian. No software installation is required.

How do I register to use Mobile Connect?

There is no need to register. Just accept our Terms and conditions the first time you use Mobile Connect. After that you can use the service every time you see the Mobile Connect button.

How safe is Mobile Connect?

With typical username/password schemes, there’s a danger that other people will discover or guess your password and steal your identity. With Mobile Connect, you use your mobile number and mobile phone to verify your identity. As you are the only person in possession of your phone, you are the only person who can log-in.

What happens if my mobile phone is lost or stolen?

You can call your local Jazz customer support to report that your device has been lost or stolen. Your Mobile Connect account will be blocked so that it cannot be used to log in by anyone else.

Will my personal information be shared with other people?

Jazz won’t pass on your personal information without your consent and permission. For example, if you log in to an online-shop which requests your name from Mobile Connect, we will always ask you first. Only if you give permission, will your information be shared with the online-shop. Even so, the shared data will only be used for the intended purpose.

Why should I use Mobile Connect?

Many different services use Mobile Connect as their login solution as an alternate to traditional account creation. Having one Mobile Connect account will give you easy access to all of them.

Who is behind Mobile Connect?

Mobile Connect is developed by the global community of mobile operators, Jazz being one of them. The mobile industry association, GSMA, coordinates this work. Together, we have decades of experience in managing customer information safely and securely.

Why should I trust Mobile Connect?

Your privacy is important to us. We take pride in protecting your privacy and are committed to earning your trust. We do this by keeping your information safe and secure, and by being transparent about how your data is handled. Our position on privacy can be summarized as follows:

  • We are open about how we collect and use your personal data.
  • We are committed to using your personal data to provide you with better and more relevant services.
  • We will not share your personal data with 3rd parties without your permission.
  • We are committed to keeping your personal data safe and secure.

Where can developers access Mobile Connect?

If you are developing websites or applications and wish to offer Mobile Connect as a log-in option, please visit our dedicated Developers’ portal at https://developer.mobileconnect.io.